Support

Contact information for support services

  • e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Telephone: 2389 9900
  • Fax: 2389 9001

Our telephone support is open Monday to Friday between 8 am - 4 pm

As a Software Innovation customer you may report your support issues by following this link http://supportweb.software-innovation.com
Here you also will be able to list your open cases. If you haven`t received any account information (user-id and password), this can be obtained by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 23 89 99 00.
In order for us to help you faster, please prepare:
  • The product version number
  • A detailed description of the problem, including a trace (if possible) and a screen dump of the error messages
  • Local or general problem?
  • Degree of seriousness
  • Database
  • Operating system - client
Follow up: 
Every support issue will be given a reference number that will be communicated to the customer. If you have any questions about an ongoing support issue, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the supportweb.

Services  

We can help you with  
  • the installation and upgrading of Genova at the customer`s site
  • consultancy services linked to the use and operation of our tools
  • consultancy services linked to the specification and development of applications
Our consultants are certified (Java development and project management) and have experience developing applications for J2EE platforms in general and more specifically BEA Platforms (BEA Application server, BEA integration server and BEA portal server).
Please contact us to find out about our prices and possibilities.