Privacy Policy

Thank you for choosing to be part of our Anonymizer community at Esito AS. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@esito.no.

Esito AS is part of Crayon Group legal entities, details of which can be found at Crayon companies. This privacy policy is issued on behalf of the Crayon Group so when we mention “Esito AS”, “we”, “us” or “our” in this notice, we are referring to Esito AS as responsible for processing your data.

This Esito AS privacy policy aims to give you information on how Esito AS collects and processes your personal data and tells you about your privacy rights and how the law protects you. It is important that you read this privacy policy together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website, you will find information on the following topics:

How do we collect your data?

You directly provide Esito with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Use or view our website via your browser’s cookies.

What data do we collect?

Esito collects the following data:

  • Name and Contact Data: We collect your first and last name, email address, postal address, and other similar contact data.

  • Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.

  • Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

  • Information automatically collected: We may automatically collect certain information when you visit, use or navigate the site such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include, but not limited to:

  • Legitimate Interest: to provide you with a high level of service, resolve complaints and to promote our business. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at support@esito.no.

  • Legal or Contract Requirement: that are necessary for us to be able to enter into a contract with you.

  • Legal Obligations: that it is necessary for us to comply with the regulation that we are subject to.

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at support@esito.no.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How will we use your data?

We use the information we collect or receive:

  • To facilitate account creation and logon process.

  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.

  • Request Feedback. We may use your information to request feedback and to contact you about your use of our site.

  • To protect our site. We may use your information as part of our efforts to keep our site safe and secure.

  • To enforce our terms, conditions and policies.

  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our site, products, services, marketing and your experience.

The confidentiality and integrity of data stored on our IT systems are protected by controls to ensure only authorized employees have access to those capabilities required for their duties. All employees have signed a confidentiality and privacy agreement. If applicable we may share this information with:

  • Group Companies: We may share your Personal Data to any member of Group AS, i.e. any of our subsidiaries, if it is necessary and reasonable for the purposes set out in this Privacy Notice. We have Binding Corporate Rules in place to ensure all the same consistent level of protection.

  • Service Providers: We may share your information with third party service providers who we employ to perform tasks on our behalf and require access to your information to carry out that work, such as provide customer support, etc. These service providers are authorized to use your Personal Data only as necessary to provide services.

  • Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Esito will not share or use your personal information for marketing purposes.

How do we store your data?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which you have an account with us. Once this time period has expired, we will either delete or anonymize your data.

What are your data protection rights?

Esito would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Esito for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Esito correct any information you believe is inaccurate. You also have the right to request Esito to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Esito erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Esito restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Esito’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Esito transfer the data that we have collected to another organization, or directly to you, under certain conditions.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@esito.no

How do we use cookies?

Below is a detailed list of first party cookies we use on our Website. Our Website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

  • Strictly Necessary Cookies: We use them to make sure our digital services work correctly and are meeting audience needs and interests. You can’t turn them off unless you change your browser settings.

Bear in mind there are some other cookies out there from other companies. These “third-party cookies” might track how you use different websites, including ours. For example, our payment processor Klarna uses cookies if you choose to remember payment information. You can turn them off, but not through us.

How to manage cookies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our site.

Privacy policies of other websites

The Esito website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Esito keeps its privacy policy under regular review and places any updates on this web page. The updated version will be indicated by an “Last updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How to contact us

If you have any questions about Esito’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at:

  Company:Esito AS
  Postal Address:  Postbox 4384 Nydalen, 0402 Oslo, Norway
  Telephone:+47 2289 1000
  Email:support@esito.no

How to contact the appropriate authority

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at dpo@crayon.com. Our Data Protection Officer contact details are available at https://www.crayon.com/en/about-us/global-privacy-notice/.

You have the right to make a complaint at any time to the competent supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority so please contact us directly in the first instance.

Last updated: October 29, 2020